Delivery & Returns
Delivery
This product is dispatched to you by MOVE2ECO LIMITED. Would you like to change delivery destination?
Vendor Order Charge
Orders placed with MOVE2ECO LIMITED attract the following charges at an order level:
| Zone | Estimated Delivery | Per Order Charge | Rural Surcharge | If order
> $85 | Countries |
|---|
| North Island (NZ) |
3
to
5 days |
$5.50 |
$4.50 |
FREE | |
| South Island (NZ) |
2
to
4 days |
$5.50 |
$4.50 |
FREE | |
Product Specific Charges
This product, and any variation, is included in the vendor order charge.
For more information please refer to the Green Elephant Delivery Guide
This Vendor has provided the following additional delivery information:
Once we have received your order, items are shipped out on the next business day.
Most items will be received within 3 days but please allow up to 5 days to receive your order, especially if you are rural or inter-island.
Although we do frequently check the tracking of parcels to see if they have been delivered, please contact us immediately if you have not received your order by this time so we can rectify any freighting issues and get your item to you.
Packaging for our products is with paper, cardboard and compostable courier bags, no plastic!
Freight Pricing:
NZ - North Island - Non Rural - $5.50 flat rate up to 2kg (DL Package)
NZ - North Island - Rural - $8.50 (flat rate up to 2kg (DL Package)
NZ - South Island - Non Rural - $5.00 up to 2kg (DL package)
NZ - South Island - Rural - $8.00 - NZ Postal Service - up to 2kg (DL Package)
Free Shipping over $85
Please choose rural if you are a rural address, thank you.
Returns
Please choose carefully as unfortunately this product is not eligible for our No Worries Return due to due to the nature of these products. But if you are unhappy for any reason, then we want to know why. Contact us as soon as possible and we will hear your concerns. Please refer to our Returns and Refunds Policy for further information.
This Vendor has provided the following additional returns information:
We are continuously making changes to improve our products and service based on your
feedback and comments. We couldn't do it without your help and we thank you.
- International - non returnable - buyers purchase at own risk.
- New Zealand Wide: Refunds and Returns (no returns on beauty products)
- We accept returns - only on damaged or default products on receipt of goods.
Please email your receipt and a photo of the product to move2eco@gmail.com so we can determine the problem.
As customer satisfaction is our #1 priority, we can send you a replacement at our cost, so you don't have to go through the hassle of returning your product back or give a full refund.
- Refunds also considered if our product has not reached you by 4 weeks.
We stand behind our warranty and will always work with you until you are happy and
completely satisfied.
Thanks, move2eco Team
